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How can I contact the Customer Service team?
How can I place an online order?
What is a Wishlist and how does it work?
How can I create an ASPORTUGUESAS account?
How can I subscribe to ASPORTUGUESAS' newsletter?
Can I unsubscribe from ASPORTUGUESAS' Newsletter?
How can I check my order history?
I forgot my password. How can I reset or change it?
Is my personal information protected with Fly London?
How can I delete my account?
Buying at ASPORTUGUESAS
How can I place an order at ASPORTUGUESAS?
How do promotional codes work?
How long will my delivery take and what are the costs?
Where do you ship from?
Do you deliver to PO Box Addresses?
Is it safe to buy at ASPORTUGUESAS?
What payment methods can I use?
Is it safe to use my credit card at ASPORTUGESAS online?
How do PayPal payments work?
How do payments through ApplePay work?
I didn't receive an email confirming my payment, what do I do?
I'm having trouble while making my payment, what do I do?
Where can I find my invoice?
View all FAQs in “Payments”
How can I track my order?
My order delivery is late, what should I do?
Is it possible to change the delivery address?
Can I cancel or change my order after payment?
How do stock shortage situations work?
Shipping & Returns
How do I return an item?
Can I exchange my order?
How do the collection points work?
When and how will I receive my refund?
Are shipping costs refunded?
I’ve received a faulty item, what should I do?
I’ve received an incorrect item, what should I do?
What is the Free Withdrawal Right?